Privacy Policy & Terms Of Service

Privacy Policy
Sussex Exterior Services Ltd
Last updated: April 2026

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1. Who We Are
   Sussex Exterior Services Ltd is a provider of exterior cleaning and maintenance services across West Sussex.
   Company Number: 17082633
   Location: Worthing, West Sussex, United Kingdom
   Email: info@sussexexteriorservices.co.uk
   Phone: 07599 452884
   We are the data controller responsible for your personal data.

2. What Information We Collect
   We may collect and process the following personal data:
   Name
   Email address
   Phone number
   Address
   Details submitted via contact or quote forms
   Messages you send to us
   Media such as photos or videos submitted for quotes or enquiries

3. How We Collect Your Data
   We collect data when you submit a contact or quote form on our website, contact us directly via email or phone, or provide information relating to a service request.

4. How We Use Your Data
   We use your data to respond to enquiries, provide quotes, deliver our services, communicate with you about your request, maintain internal records, and improve our website and services.

5. Legal Basis for Processing
   Under the UK GDPR, we rely on legitimate interests to respond to enquiries and operate our business, and contractual necessity where processing is required to provide a service.

6. Data Storage and Retention
   Your data is stored securely on our internal systems. We retain personal data for up to 12 months after the last interaction. Some information such as invoices may be retained longer to comply with legal obligations.

7. Data Sharing
   We do not sell or share your personal data with third parties. However, limited data may be processed through essential service providers used to operate our website and communications, such as hosting or analytics platforms.

8. Website Analytics and Advertising
   We use website analytics and advertising tools to understand how visitors use our website, improve performance and user experience, and deliver relevant advertising. These tools may collect anonymised usage data.

9. Your Rights
   Under UK data protection law, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing, and lodge a complaint with the Information Commissioner's Office. To exercise your rights, contact info@sussexexteriorservices.co.uk.

10. Data Security
    We take appropriate measures to protect your data against unauthorised access, loss or misuse, and disclosure.

11. Changes to This Policy
    We may update this policy from time to time. The latest version will always be available on our website.

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Terms of Service
Sussex Exterior Services Ltd
Last updated: April 2026

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1. Overview
   These Terms of Service govern the use of our website and services provided by Sussex Exterior Services Ltd. By using our website or requesting a service, you agree to these terms.

2. Services
   We provide exterior cleaning and maintenance services across West Sussex, including but not limited to surface cleaning, gutter and roofline services, and surface restoration treatments. All services are subject to availability and site assessment.

3. Quotes and Pricing
   All quotes are free and non-binding. Prices may vary depending on site conditions. Final pricing will be confirmed prior to work commencing.

4. Booking and Cancellations
   Appointments must be agreed in advance. We reserve the right to reschedule due to weather or operational reasons. Customers should provide reasonable notice for cancellations.

5. Customer Responsibilities
   Customers agree to provide accurate information when requesting a quote, ensure safe and reasonable access to the property, and inform us of any known hazards or issues.

6. Liability
   We take care to carry out all work to a high standard. However, we are not liable for pre-existing damage or issues arising from poor prior installation or maintenance. Any concerns must be raised promptly after service completion.

7. Website Use
   You agree not to misuse the website, submit false or misleading information, or attempt to gain unauthorised access to systems.

8. Intellectual Property
   All website content including text, images, and branding is owned by Sussex Exterior Services Ltd and may not be used without permission.

9. Changes to Terms
   We may update these terms at any time. Continued use of the website constitutes acceptance of any changes.

10. Contact
    For any questions regarding these terms, contact info@sussexexteriorservices.co.uk.